Assurance Maladie: do not delete this email sent every ten days

A message you should certainly not delete!

If you receive regular messages from Assurance Maladie, they are not a scam. The organisation has announced that it now sends every insured person an email every ten days whenever one or more payments have been made in their name by Assurance Maladie.

Raising awareness and tackling fraud more effectively

When questioned about the measure by Le Parisien in 2025, Assurance Maladie gave two main reasons for introducing it. First, it aims to make people in France more aware of the cost of healthcare. With third-party payment, treatment can appear virtually free or painless, yet that is not the case: it is funded by national solidarity and by contributions paid by employees and businesses.

Assurance Maladie emails to help identify fraud

The second reason concerns fraud. In 2024, Assurance Maladie identified and stopped €628 million in fraud, 70% of which was carried out by healthcare professionals. Quoted by our colleagues, Marc Scholler, Assurance Maladie’s Deputy Director responsible for audit, finance and fraud prevention, explained:

“With third-party payment, fictitious or overcharged procedures may be carried out in your name without your knowing, because you never check your online statement and therefore do not have the information,” Marc Scholler explains. “Here, you are encouraged to look at the details of reimbursements and raise the alarm if there is fraud.”

Insured people can therefore log in to their Ameli account and, if they spot an issue, use the chatbot to “report a suspicious reimbursement”. They will then be offered a form under the heading “Healthcare reimbursements”, enabling them to notify the authorities about a medical procedure or treatment that was not received.

Regular communications for insured people

As a reminder, Assurance Maladie regularly runs communication campaigns for people in France. In June 2025, for example, the organisation contacted 500,000 insured people living with chronic illnesses to remind them of the importance of regular appointments with their GP.

“These calls are intended to ensure that the care pathway for the people concerned is progressing under good conditions and, where necessary, to direct them to their usual doctor,” it stated at the time. Further information is available in our previous article here.